SHIPPING INFORMATION

Shipping information(We ship Worldwide)

Order Confirmation

A confirmation email will be sent once the order is confirmed, and we will prepare your order immediately. If you need to change or cancel your order, please contact us early and we will do our best to help.

Notes About Shipping

We promote slow and high quality fashion, As some of our products are produced on demand to reduce waste & act against over-production. which means that we print, cut, sew and ship it only once we receive a pre-order.so the shipping time may be longger as above discribed.

If you are anxious to receive the perfect swimwear, you can contact our customer service service@mounw.com about the product's status in advance, or you can direct place an order via this link <https://mounw.com/collections/sale> the items in this link can ship immediately to you.

As a reward for your patience with delivery, we give 7% off Your First order& genuinely thank you for supporting our mission.

Processing Time

It might take 1-3 business days, excluding holidays, to process your order. You will receive a notification email with tracking information once your order has been shipped.

Shipping Delay Note: Due to the impact of the international epidemic, some parcel will be delay,we cannot promise you the express delivery time, please wait patiently. If you have any questions, please contact us.

Tracking Information

• If the tracking information shows that the package has been delivered to your order address, but you have not received it, please contact the courier directly to investigate. We will not be responsible for lost packages with “delivered” tracking status.
• After your package is shipped (after 1-3 business days processing time), please allow another 1-2 days for tracking information to update. Please feel free to contact us if the estimated delivery date has passed, or if you have any concerns regarding the shipping status.

Cancellation

We put our best efforts into expediting processing and shipping times, so the time window for changes and cancellation will be relatively short – usually within a couple of hours as you place your order. If you need to change your shipping address, please reach us at service@mounw.com as soon as possible.

Possible Delays

The COVID-19 pandemic has created record-breaking shipment volumes - this has created shipping volumes that are taxing logistics networks nationwide, which may cause delays.

Risk of customs arrest?

1>Our prices do not include import duties and other national fees;

2>International express delivery companies act as agents for export declarations, and goods can usually be exported smoothly. Due to different policies in different countries, for example, if the goods are detained by the customs, the customer needs to pay the relevant taxes and fees in the following ways. they themselves;

3>We often do related work to help our clients pass customs clearance, such as through "free samples" or "free gifts" exports;

4>We can also make low-cost invoices based on customer requirements to help declare exports.

The mounw.com is NOT responsible for:

• Orders marked “delivered” by the courier. Please contact your local Post Office or the courier to obtain information regarding your package.
• Wrong address. We will not be responsible if a package is shipped back to us due to an incorrect or undeliverable address.

 If you have any further questions, please contact service@mounw.com at any time.