RETURN&REFUND POLICY

Return Method

step1. Submit a return request at Contact Us to Customer Service within 30 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

step2. After receiving your email with the exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

step3. You will receive the refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Return Policies

 

  • All return/exchange items must be returned unworn, undamaged, unwashed, and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund.
  • Items can be returned or exchanged within 15 days from the delivered date. Note that overdue requests may not be accepted.
  • Return shipping fees are at the customer's own expense.
  • We do not accept returned items that were sent back directly without notifying us first.
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    If you have any further questions, please contact our customer services at service@mounw.com

    Note: The original shipping fee and Shipping Guarantee are non-refundable. If the reason for returning is not due to quality issues of products or our mistake, you are responsible for the cost of the shipping fees.

    Return Address

    Please contact our Customer Service at service@mounw.com. You will receive a response providing the returning address in 1-2 business days.

    Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.